bk35's Privacy Policy

1 Types of Information Collected

bk35 may collect the following types of personal information:

• Identity information: Full name, date of birth, national ID number (where required).
• Contact information: Email address and mobile number.
• Account information: Username, password (stored in encrypted form), account preferences and settings.
• Financial information: Transaction history, deposit amounts, withdrawal amounts, and payment method details (bKash, Nagad, Rocket, Upay).
• Technical information: IP address, browser type, device details, operating system, and site usage logs.
• Behavioural information: Which games were played, time spent on the site, preferred categories.

2 How Information Is Collected

We collect information in the following ways:

• Directly provided: When you create an account, log in, fill out a form, or contact the support team.
• Automatically: Through cookies, web beacons, and similar technologies when you browse our site.
• During transactions: From payment gateways at the time of deposit or withdrawal.
• From third parties: From authorised service providers when required for identity verification or fraud prevention.

3 Purpose of Using Information

bk35 uses the information collected for the following purposes:

• Account management: Creating, verifying, and managing your account.
• Service delivery: Managing gaming services, betting, bonuses, and promotions.
• Financial transactions: Processing deposits and withdrawals, maintaining transaction history.
• Security assurance: Detecting fraud, preventing unauthorised access, and protecting accounts.
• Customer support: Responding to your complaints and questions.
• Responsible gaming: Monitoring unusual gaming behaviour and providing necessary support.
• Site improvement: Analysing user experience to further improve the platform.
• Legal obligations: Complying with applicable laws and regulations.

4 Data Storage and Retention

Your information is stored on servers secured with SSL encryption technology. We retain your information for as long as:

• Your account remains active.
• It is required to meet legal obligations.
• It is needed for dispute resolution or enforcement of our terms.

Even after your account is closed, financial transaction records may be retained for the period required by applicable laws. After the specified period, data is securely deleted or anonymised.

5 Data Sharing Policy

bk35 does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:

• Service providers: With trusted partners for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical infrastructure maintenance — only the necessary information and under strict confidentiality agreements.
• Legal claims: When required by a court order, a lawful request from a law enforcement agency, or to meet legal obligations.
• Fraud prevention: With authorised fraud prevention and risk management organisations.
• Business changes: In the event of a merger, acquisition, or asset transfer, where the new entity will remain bound by this same policy.

6 Cookies and Tracking Technologies

The bk35 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

We use the following types of cookies:

• Essential cookies: Required for the core functionality of the site; maintaining login sessions and ensuring security.
• Functional cookies: To remember your preferred language, payment method, and other settings.
• Analytics cookies: To analyse site usage patterns and improve our services.

You can disable cookies by changing your browser settings, though this may limit some functionality of the site.

7 Data Security Measures

bk35 uses industry-standard security technologies and practices to keep your information safe:

• SSL/TLS encryption: All data exchanged between your browser and our servers is transmitted in encrypted form.
• Password hashing: Your password is never stored directly — only a strong cryptographic hash is stored.
• Regular security audits: Our systems undergo regular security testing.
• Limited access: Only authorised staff can access your information, and only to the extent necessary.
• Firewall and IDS: Advanced technologies are used to prevent unauthorised access and cyberattacks.

While we ensure the highest security measures, data transmission over the internet is not entirely risk-free. We are, however, always vigilant and committed to protecting your information.

8 Special Protection for Payment Information

bk35 takes extra precautions to protect your financial information. All transactions carried out via bKash, Nagad, Rocket, and Upay are encrypted and completed through the payment provider's own security systems.

• We never store your mobile banking PIN or OTP.
• Transaction information is retained only for account records and fraud prevention purposes.
• No third party will ask you directly for payment information on behalf of bk35.

9 Your Rights

As a user of our platform, you have the following rights:

• Right to access: You can find out what information we hold about you.
• Right to correction: You can request correction of inaccurate or incomplete information.
• Right to deletion: In certain circumstances, you can request deletion of your information (except where legal obligations apply).
• Right to restrict processing: You can ask us to limit the use of your information for specific purposes.
• Right to object: You can object to the use of your information for marketing or analytical purposes.
• Right to data portability: You can request a copy of the information we hold about you in a structured format.

To exercise these rights, email us at [email protected]. We will endeavour to respond to your request within a reasonable time.

10 Protection of Minors

bk35's services are intended only for those aged 21 or above. We do not knowingly collect any information from minors. When creating an account, you must confirm that you are at least 21 years old.

If we receive any information indicating that a user is under 21, we will immediately close that account and delete the associated information.

If you suspect that a minor is using this site, please let us know at [email protected].

11 Policy Changes and Updates

We may review and update this privacy policy from time to time. If significant changes are made to the policy, we will:

• Publish the updated policy on this page.
• Change the "Last updated" date at the top of the page.
• Send a notification to your registered email for important changes.

Your continued use of the site after any changes means you agree to the updated policy. We therefore recommend checking this page regularly.

12 Contact and Complaints

If you have any questions, comments, or complaints about this privacy policy, or if you wish to exercise your rights regarding your information, please contact us. Our privacy team will review your matter carefully.

To submit a data-related request, see the contact section below.